FAQs

Email csr@wafedbank.com or call (773) 254-3422 for customer service questions
Email webmaster@wafedbank.com for website questions

Please do not send any personal or financial information via Email.

E-mail transmissions cannot be guaranteed to be secure and information could be intercepted, lost, or contain viruses.

How can I make a deposit?

Washington Federal Bank for Savings offers a number of ways to make deposits into your accounts.

  • In person at one of our locations
  • Visit one of our night drops
  • Wire transfer
  • Mail in a check (no cash should be mailed)

What is Washington Federal Bank for Savings routing number?

Our routing number is 271071415.

Where can I find a Washington Federal location?

Washington Federal Bank for savings has two locations. You can find us at www.wafedbank.com/locations.

Are my deposits still FDIC insured?

Absolutely. Washington Federal Bank for Savings is insured by the Federal Deposit Insurance Corporation (FDIC) so deposits with us are insured up to $250,000 per depositor. Read More about the FDIC

How can I contact you?

Please visit our Contact Us page, give us a call at (773) 254-3422. Additionally you can always stop into one of our branches to speak with one of our staff.

What should I do if my debit card is lost or stolen?

Call us at (773) 254-3422 as soon as you discover your card is missing. We’ll immediately cancel your card and issue a replacement.

What should I do if my credit card is lost or stolen?

Call (800) 367-7576 as soon as you discover your card is missing. Your card will be immediately cancelled and a replacement will be issued.

Can I stop payment on a check online?

Please call us or stop in to stop payment on a check at (773) 254-3422.

When is interest posted?

Interest is typically posted on the maturity date. It can, however, also be posted monthly, quarterly, semi-annually, or annually.

 

Technology

What does SSL mean?

SSL stands for Secure Socket Layer. This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Washington Federal Bank site, you are secure through our use of SSL technology.

What is encryption?

Encryption is the scrambling of information for transmission back and forth between two points. A key is required to decode the information. When you request information about your accounts, the request is sent encrypted to Washington Federal Bank. We then decode your request for information and send it back to you in an encrypted format. When you receive it, your information is decoded so that you can read it. Because your account information is being transmitted between you and Washington Federal Bank, encryption protects your account information so it can’t be intercepted and read by a third party.